Tel: +91-612-2221133, 2221166
West of Ram Gulam Chowk,
South Gandhi Maidan, Patna - 1

Guest Relations Executive

Hotel The Panache - Patna
West of Ram Gulam Chowk, South Gandhi Maidan

Gender Preference - Male & Female

Experience - 1 To 4 Years

Job Description -

A hotel guest relations Executive (GRE) is at the forefront of customer service. He or she is one of the first hotel workers to greet guests as they arrive. The GRE provides hotel guests with above-and-beyond service to ensure their experience will be worth remembering. The position ensures that guests are happy from the moment they step into the hotel until they leave. Sometimes, he or she continues to provide superior customer service after the guests are long gone.

Job Responsibility -
• A guest relations officer gives each guest a personal recognition. This could be in a form of memorizing names of the customers or addressing them with the correct salutations, such as "Miss", "Sir", "Maa'm" or "Senator." Although a GRE would not be able to memorize the names of all the hotel guests at a given time, they should remember a hotel guests name after two transactions.

• A GRE meets and greets arriving guests and bids them farewell as they leave.

• He or she reviews the arrival list daily and assists in preparing and distributing welcome amenities. GREs escort VIPs to their rooms and check them in before their arrival.

• A GRE attends promptly to customers inquiries and assists them with their needs. When it comes to complaints, they allow guests to speak first and then provide solutions to their issues or concerns.

• The GRE logs the days activities in a logbook to ensure that the next person on duty is familiar with everything that needs extra attention.

• The GRE should always be present in the hotel lobby and should maintain proper decorum at all times. They should respond quickly to calls in case he or she is not at his or her post.

• He or she also promotes all the facilities of the hotel and knows the surrounding areas when asked for directions.

Appearance –
• The guest relations officer should always be neat in appearance. The person should always wear a complete uniform within the standards set forth by the hotel management.

• He or she should show his identification tag so that guests know their name. Hair should be neat and should have a color that is within guidelines, which means no unnatural hair colors.

• A female GRE should wear makeup that is not overbearing, keeping the look simple, professional, and natural. She should make sure her fingernails are clean with no visible tattoos and no earrings on parts of the face other than the ears. She should wear only a pair of stud earrings on her earlobes (men should not wear earrings at all).

• A GRE should not only look clean but also smell pleasant. Since most of the time the GRE will be conversing with guests, it is important that her breath smells fresh; however, chewing gum is not permissible at work.

Desired Canditate Profile -

Education : Graduate / Post Graduate
Professional Education : Hotel Management / Air Hostess / Diploma
Industry : Hospitality
Functional Area : Front Office / Guest Relations
Communication : English & Hindi

Company Profile :

Panache is a French word origin that carries the connotation of a flamboyant manner and reckless courage. True to its meaning ‘Sunny Star Hotels Pvt. Ltd.’ has brought a bouquet of grandeur for the people of Bihar. The Panache is a 4 star approved Hotel from the Ministry of Tourism Government of India.

While envisioning this dream we ensured it was ideally located with a magnificent view. Just a 15 minutes’ drive from the Airport & 5 minutes from the railway station, this premier hotel is situated in the heart of city, with a beautiful view of Gandhi Maidan and an easy access to most of the business houses, hub and destination.

The Panache boasts of its 73 Well Equipped Rooms with premium lifestyle amenities and world class services to cater to the high rising demands of the upcoming corporate industries in Bihar. It has one of the first Presidential Suite in Patna which will make it the highly preferred destination for our elite guests.

It brings to you all the state of the art facilities like the Business Center, In house Travel Assistance, Wi-Fi hi-speed Internet Access, Express laundry Service, a Restaurant – Silk Route; a Bar – Webbed Oak, Step-up (Night Club) and 24x7 Coffee Shop (Green Eye).
Other value added services include round the clock In-room dining, Doctor on call, Electronic Safety Locker, Mini Bar, Direct outward dialing, Satellite TV and I-Pod Docking System. To cater the high volume of the upcoming industries in Bihar, We have 4 Conference Halls. For all your private functions, get-together or meeting there are 7 banquets Halls, ready to host 25 to 1000 people at one time, and we have Fully Equipped Board Room to cater 10 to 15 people.

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Contact Person Name : Mr. Chandra Shekhar Singh
Designation : Human Resource Manager & Administrator
Contact Number : 7544002850
Email :
Website :
Telephone : 06122221166